GENERAL FAQs

24 Hour Cancellation Policy.

We offer clients at 24 Hour cancellation policy for a full refund, 24 hours from the time the appointment was booked. So if you book a Thursday 9am appointment, you have until Wednesday at 8:59am to cancel the appointment. No exceptions.

15 Minute Grace Period.

There is a 15-minute grace period for all clients running behind. Please understand, after this 15 minutes, your appointment will be cancelled without refund. If you arrive after that 15 minutes, you will be asked to rebook an appointment. Our barbers are busy, please respect everyone’s time and give yourself ample time to arrive for your appointment.

Payment Issues.

If card doesn’t not go through, on next haircut you show up to you will pay for missed appointment.

Am I cool to tip?

Yes, tips are greatly appreciated and encouraged. Tips can be sent beforehand when booking through Squire, or given in cash at your appointment.

PRESS INQUIRIES

I’d like to reach out about a project, what’s the best email to contact?

For all press related inquires please email wellconnectedny@gmail.com

Does Well Connected rent the space for shoots?

Well Connected is available for film and video commercial shoots. The barbershop has been featured in everything from a J.Balvin commercials to content tapings of podcasts, shows, and films across various media outlets. To book, please email wellconnectedny@gmail.com